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Did you know...?
We now manufacture MEM Classic (MEMSHIELD2) and Cutler-Hammer Cranes products after our acquisition of Eaton's Holyhead manufacturing plant.

Customer Reviews

4.7 / 5

/5 Average Rating

Over Genuine Reviews

Feefo Platinum Trusted Service

Impartial, Genuine Reviews

Customer feedback has always been a key part of our business here at Kempston Controls and we are committed to customer satisfaction. Customer feedback is the most important piece of the puzzle when we look to improve things and ensure that our service levels are always of a high standard.

Feefo, our customer feedback platform, is an award-winning platform which collects feedback on our behalf from genuine customers.

By using Feefo, our reviews are authentic, from genuine customers and trustworthy. Not only does Feefo collate our service feedback, we’ve also began to build product reviews too! All the comments and ratings we receive, whether they are good or bad, can be viewed using our review site here.

/5 Average Review Compared to an industry
average of 4.6/5
71 NPS Score Compared to an industry
average of 63/100

reviews from
genuine customers

5

years as a Feefo
Trusted Service

93%

were 4+ Star
reviews for 2020-21

Why are reviews important?

Genuine Customers

Feefo reviews are authentic and impartial and can only be submitted by genuine Kempston Controls customers. Because of this you know that they can be trusted when considering them during the buying process. It also means that any feedback that we receive from Feefo will be available for the public to see.

No Manipulation

We will show all reviews whether they are good or bad. Feefo collect reviews independently and 100% of the reviews will be published. You can see the good and the bad and have all of the information before using our services. We have complete confidence that we will provide everyone with a great service but we also know that it is impossible for anyone to guarantee that everything will always go to plan.

Help Us Improve

We will use this feedback to improve by learning from what our customers say, and you can see it exactly as it happens! Any feedback whether it is positive or negative allows us to learn a little bit more about ourselves and about what our customers want and need. By submitting this feedback to us with Feefo you are allowing us to improve the service that we can provide you.

Feefo Platinum Trusted Service 2022

Trusted 5 Years in a Row

Kempston Controls has been awarded the
Feefo Trusted Service Award for the last 5 years.

Read Reviews
Feefo Platinum Trusted Service 2021
Feefo Platinum Trusted Service 2020
Feefo Gold Trusted Service 2019
Feefo Gold Trusted Service 2018

What our Customers are saying

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