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FAQs from Customers of Kempston Controls
How can I find the price and availability of an item?
Enter what you know of the item's part number into the Search box at the top of the screen and click ‘The Magnifying Glass’. A list of all the possible matches will be produced. From this list select the item you are looking for, then enter a quantity into the 'Quantity' box, and click the 'Add to Basket' button. You will then be directed to the Basket.
How do I proceed if I have a large list of items to check?
First, you will need to have your data in a spreadsheet. Then "click" on 'Quick Basket', located underneath the 'Search' box on the Home page, and simply copy and paste the part numbers from your spreadsheet. "Click" ‘Next’, then follow the simple instructions on the screen.
How long will delivery take if the item is in stock?
If you order items that are shown as 'in stock' and your order is submitted before 4pm Mon-Fri (excluding Bank Holidays) then your order can be delivered the next working day. (Subject to availability).
How long will delivery take for an item shown 'not in stock'?
If you order an item with a zero stock value, then delivery will be dependent on the lead-time from the manufacturer. We will, however acknowledge receipt of your order and, at this time indicate the approximate delivery date.
How do I order the goods and have the order added to my account?
From the website as a 'logged in' customer, you can proceed to the checkout stage and have the order added to your credit account. Once your order is placed you will receive a comprehensive Order Acknowledgement stating all prices and expected delivery dates.
If I pay by credit card, when will my card be debited?
Your credit card will be debited immediately, even if your goods are not in stock. On receipt of your order we will send you, within one working day, an acknowledgement stating the approximate delivery date of your order.
How do I buy goods if I do not have a UK address?
Some non UK customers can order online, if you are not able to checkout on the website, then you will need to contact us to obtain a delivery cost. The price of the goods will not be affected (with the exception of VAT, which would not be included).
How do I obtain a user ID and password?
If you currently have a credit account, then you can register online, go to the login page and follow the instructions. If you don't currently have a credit account, you can also create an account by completing the new account application found in the 'login/signup' section.
What happens if I don't remove items from my basket before I log out?
On completion of checkout your basket will be emptied; alternatively, if you log out before checking out, your basket will save its contents for the next time you log in.
How do I qualify for the 'One Free UK delivery per day'?
To qualify for the ‘One Free UK Delivery Per Day’ offer you need to place your order entirely through our website, and have an exVat value of at least £20. For example, if you had not yet used the ‘One Free UK Delivery Per Day’ and were to search for the item ‘C10G10’, added a single fuse to your basket and then click the ‘checkout’ upon entering your basket; you would not qualify for the free UK delivery. If you then increased the quantity of the 'C10G10' until the exVat value was at least the amount the displayed on every product page, you would qualify.
If you were to click ‘Request Quote’ upon entering the basket and/or use the ‘Buy Now’ link sent to you by a member of staff, you would not qualify for the free UK delivery.
Similarly if you placed the order by phone, fax or email, you would also not qualify for the free UK delivery.
Please note that the free carriage relates to one despatch per order only.
The One free UK delivery per day is only available for one order per day, if you place multiple orders during the day, you will have to choose which order you wish to apply this to, as you may qualify for free delivery on a standard service and may not want to waste this free option.
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