Customer Satisfaction Questionnaire

We take feedback very seriously and will use any information you provide us with to try to improve the service we offer. If the standard form doesn't address the area of business that concerns you, then please use the last section to provide the details.

Where a selection rating is requested, then '1' will rate as 'Extremely Dissatisfied' and '5' as 'Extremely Satisfied'.

Email: (To enable us to provide a response, please provide your e-mail address)	*
Do we answer the phone in a satisfactory time: (Please tick for 'YES' and leave blank for 'NO')
How would you rate the quality and professionalism of the Internal Sales team:
Please rate the speed at which we respond to your telephone enquiries:
Please rate the speed at which we respond to your faxed enquiries:
Do you find our pricing competitive: (Please tick for 'YES' and leave blank for 'NO')
How would you rate our overall technical ability:
How would you score the speed of our deliveries:
Is our packing done well and our packaging of good quality: (Please tick for 'YES' and leave blank for 'NO')
Are there any other franchises you would like to see us support:
What is the most difficult time to get through to our Internal Sales team:
Any additional feedback: