Frequently Asked Questions

Enter what you know of the item's part number into the Search box at the top of the screen and click ‘GO’ . A list of all the possible alternatives will be produced. From this list select the item you are looking for, then enter a quantity into the 'Quantity' box, and click the 'Add to Basket' button. You will then be directed to the Basket.

First, you will need to have your data in a spreadsheet. Then "click’" on 'Multiple Part Search', located underneath the 'Search' box on the Home page, and simply copy and paste the part numbers from your spreadsheet. "Click" ‘Next’, then follow the simple instructions on the screen.

From the website as a 'logged in' customer, you can proceed to the checkout stage and have the order added to your credit account. Once your order is placed you will receive a comprehensive Order Acknowledgement stating all prices and expected delivery dates.

If you order an item that is shown as 'in stock' and your order is submitted before 3pm Mon-Fri (excluding Bank Holidays) then your order will be delivered the next working day. (Subject to availability).

If you order an item with a zero stock value, then delivery will be dependent on the lead-time from the manufacturer. We will, however acknowledge receipt of your order and, at this time indicate the approximate delivery date.

Your credit card will be debited immediately, even if your goods are not in stock. On receipt of your order we will send you, within one working day, an acknowledgement stating the approximate delivery date of your order.

If you do not have a UK delivery address, then you will need to contact us to obtain a delivery cost. The price of the goods will not be affected (with the exception of VAT, which would not be included). All payments for overseas customers must be made by bank transfer, for which details will be sent with the quotation.

If you currently have a credit account, then you can register online, go to the login page and follow the instructions. If you don't currenty have a credit account, you can apply by completing the 'New Account Application Form' found in the 'Forms' section of the 'About Us' tab.

On completion of checkout your basket will be emptied; alternatively, if you log out before checking out, your basket will save its contents for the next time you log in.